Optimal Guaranteed Service Time and Service Level Decision with Time and Service Level Sensitive Demand

Optimal (R, Q) policy and pricing for two-echelon supply chain with lead time and retailer’s service-level incomplete information

Many studies focus on inventory systems to analyze different real-world situations. This paper considers a two-echelon supply chain that includes one warehouse and one retailer with stochastic demand and an up-to-level policy. The retailer’s lead time includes the transportation time from the warehouse to the retailer that is unknown to the retailer. On the other hand, the warehouse is unaware ...

Web Service Providers\' Game on Price and Service Level

  Response time is one of the critical web service quality dimensions. It refers to how long it takes that a web service responds to request of a user. In order to manage the response time, pricing schemes can work as an efficient access control mechanism. In this paper, we study competition between two providers offering functionally same web services where there is a monopoly service provider...

Optimal Information Technology Service Pricing and Capacity Decision under Service-Level Agreement: A Parametric Analysis

Service-level agreements (SLA) are essential for IT service management due to the complexity of IT service delivery model and the importance of ensured Quality of Service (QoS) for corporate clients. This study proposes a novel geometric framework for analyzing the optimal pricing and capacity planning for IT service provider under SLA. The IT service with congestion costs is modeled using an M...

Competition, complementarity and service level guarantee in Web services

  Network and processing overhead associated with web services is a significant challenge to its performance. As a result, web service providers often announce a service level agreement. This ensures that consumers, who pay for the service, can get the service at a given quality level. In this paper, we study the competition between two providers offering functionally the same web services, whe...

Supply Chain Selection with Delivery Time, Price and Service Level Dependent Demand